Refund Policy

1. Refund window (14 days)

If you request a refund within 14 days of your initial purchase (or within 14 days of a subscription renewal charge), you are eligible for a full refund.

2. After 14 days

After the 14-day window, we do not offer refunds. You can cancel anytime to stop future renewals, and your access will remain active until the end of your current billing period.

3. How refunds are processed

Payments for SlateSpend are processed by Paddle, our Merchant of Record. Approved refunds are issued back to the original payment method via Paddle.

4. How to request a refund

Email: support@tenreclabs.com

Please include:

• the email used for your SlateSpend account
• your Paddle order or receipt details
• the date of the charge

You can also manage your order or contact Paddle support at https://paddle.net.

Related policies: Terms of Service and Privacy Policy.